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How to Claim Prizes

There are many different ways to claim lottery prizes in South Africa and they largely depend on how you entered the lottery. This guide details how to claim lottery winnings for each method of playing, whether you’ve won R25 or a multimillion-rand jackpot.

Prizes must be claimed within 365 days of the winning draw. Prizes that are not claimed before this deadline will be forfeited and 50% of the prize money will be allocated to the National Lottery Distribution Trust Fund to go towards good causes in South Africa.

Prizes Won via Retailer

If you purchased a ticket from a retailer, your first step should be to fill in the back of the ticket. Use the form on the back to write your name, ID number and home address; doing this protects your ticket from potential claims by others and ensures that you are the only person that can claim your prize.

Now that your ticket is signed and safe, you can proceed with claiming your winnings. There are three different claim procedures depending on the size of your lottery prize – find out which one applies to you below.

Up to R2,000

If you have won a lottery prize worth up R2,000, you can claim it back at any licensed lottery retailer in the country – simply take your signed ticket with you and collect your winnings over the counter. All retailers are required to pay out up to R50, though some will pay out up to R5,000 at their own discretion. Use the Store Locator to find your nearest retailer.

R2,001 to R49,999.99

If you win between R2,001 and R49,999, you can redeem your prize at an authorised payment centre – often your local post office. If you are unsure where your nearest authorised payment centre is, you can talk to any retailer for guidance.

R50,000 or more

If you win R50,000 or more, you must fill in an official Prize Claim Form, which you can collect from any post office. You would need to visit one of Ithuba’s regional offices in order to collect your winnings in person, once your entry is validated.

Consult the table below to find out how and when you should expect to receive your lottery winnings, according to the size of the prize and manner of collection.

Prize Value Payment Locations Payment Method Payment Time
Up to R50 All participating retailers Cash Immediately
Between R51 and R5,000 Participating retailers (at their discretion) Cash Immediately
Between R2,001 and R49,999 National Lottery Payment Centres (Post Offices) EFT or Cheque EFT: Up to 72 hours
Cheque: Up to 10 business days
R50,000 or more National Lottery Regional Offices EFT Up to 72 hours

Claim by post

You can post your winning ticket, signed and dated along with a completed Prize Claim Form and proof of identity, to the National Lottery’s head office:

14A Charles Crescent
Eastgate Ext. 4
2031 Sandton

Prizes of up to R49,999.99 are paid by Electronic Funds Transfer (EFT), and will appear in your online account up to 72 hours afterwards. If your prize is R50,000 or more, you will be contacted by the National Lottery via post, with a request to visit a regional office in order to collect your winnings.

Be sure to use a secure postal service to minimise the risk of your ticket going missing in transit. If a ticket does go missing in the post, proof of postage does not constitute proof that you had a winning ticket or proof that the lottery has received it. You are advised to keep a photocopy of your winning ticket for your records.

What to do if your ticket is torn, damaged or lost

If your winning ticket is compromised in some way – whether it has been damaged, ripped or even lost – you could still receive your prize. Ithuba will investigate any claims involving damaged or lost tickets; should computer records and CCTV evidence match the information you provide, your claim can still be validated.

Prizes Won Online

Online prizes are usually much easier to claim, as you will be notified of any prizes you win and smaller prizes are often transferred into your online account without you having to initiate a claim.

Up to R49,999.99

Any online prizes amounting to less than R50,000 will be transferred to your online account straight away, without the need for a Claim Form or further identification.

R50,000 or more

If you win over R50,000 online, you must fill in an official Prize Claim Form. You would be required to visit one of Ithuba’s regional offices to collect your winnings in person, once your entry is validated.

Prizes Won via Bank

As with online prizes, those won through your bank are often transferred directly into your account without you needing to take any action. Find out how to claim prizes won through your bank below.

Up to 49,999.99

If you played via your FNB, Standard Bank or Nedbank account, any winnings amounting to less than R50,000 would be paid straight into your bank account within seven working days.

If further validation checks are required you may need to fill in a Prize Claim Form and take it to one of Ithuba’s regional offices – you will need proof of identity, bank statements and your ticket reference number to claim.

R50,000 or more

If you win over R50,000 on an entry purchased through your bank, you are still required to complete an official Prize Claim Form and visit one of Ithuba’s regional offices to collect your winnings in person. You will need proof of identity, your ticket reference number and one month’s worth of bank statements in order to verify your claim to the money.

All three banks will undertake reasonable endeavours to contact you regarding your prize. Standard Bank may contact the National Lottery on your behalf to begin the claim process; Nedbank and FNB will not contact Ithuba with regard to your win.

How to claim if your bank account is closed or blocked

If the bank account with which you buy lottery tickets is closed or blocked and you win a prize of any size, your bank will undertake reasonable efforts to contact you and arrange an alternative form of payment. FNB define this as three phone calls and a registered letter to your home address. If at this point they have not reached you, your prize money will be kept in a holding account until you come forward to claim it. The winnings are returned to Ithuba if they remain unclaimed for 365 days.

Prizes Won via Phone

There are various ways to participate in the lottery using your phone, supported by FNB, Standard Bank, Nedbank, and the National Lottery. You can purchase tickets on your phone by SMS or using USSD – to find out more, visit the How to Play page. Here is how you can claim prizes won on your phone.

Up to R50,000

If you won a prize of less than R50,000 via your bank’s USSD number you will receive the prize money into the mobile account you used for the purchase. The prize money will be available to you within seven working days. You will only be contacted by the bank if there is an issue with paying out – for example, if you live in a location which does not allow credit on accounts. You can withdraw money from your mobile account to your bank by entering your bank’s USSD number and following the instructions:

  • FNB: *120*321# or *130*321#
  • Nedbank: *120*001
  • Standard Bank: *120*2345#

If you win R49,999.99 or less through your National Lottery account, you will receive an SMS confirming your win and instructions for claiming. You will need to provide proof of identity, after which the prize money will be deposited in the eWallet linked to your account. You can request transfer of those winnings from your eWallet to the bank account of your choice by using the USSD number *120*277# and following the instructions on your screen.

R50,000 or more

If you have won over R50,000 on a ticket purchased via USSD, your bank will make reasonable efforts to contact you about your prize. You will be required to visit one of Ithuba’s regional offices and collect your prize in person, after following instructions given by your bank when contacted.

If you win R50,000 or more through your National Lottery account, you will receive an SMS confirming your win and requesting that you contact Ithuba to claim your winnings. You will need to provide proof of identity and a completed Prize Claim form, after which you will be able to collect your winnings from one of Ithuba’s regional offices.

Lottery prizes expire a year after the draw in which they were won. If you do not claim your prize within that year, the prize money will be allocated to the National Lottery Distribution Trust Fund, where it will be used to benefit good causes across South Africa.

Material Copyright © 2021 Lottery.co.za

The content and operations of this website have not been approved or endorsed by Ithuba Holdings RF Limited or the National Lotteries Commission of South Africa.

This guide details how to claim lottery winnings for each method of playing, whether you’ve won R25 or a multimillion-rand jackpot.

How to claim

Due to the COVID-19 outbreak, we have seen a significant increase in postal claims which are taking us a little longer to process than usual. Please bear with us during this difficult time. Should you wish to check your Draw-Based tickets please refer to the ‘Help with checking results’ section on the Help & Contact us page. Take me to results.

Won a prize? Congratulations! Here’s how to claim it; whether you’ve played online or in-store.

Please remember that:

  • all draw game prizes must be claimed within 180 days after the day of the draw (unless you follow the procedure which allows you to claim within 7 days after the end of the claim period – see the relevant Rules for more information);
  • Instant Win Game prizes must be claimed within 180 days after the day you bought the Instant Win Game;
  • Scratchcard prizes must be claimed within 180 days after the game closes.

More information about claim periods is set out in the relevant Rules linked to in the ‘Further information’ section below.

Any prizes not claimed within the relevant claim period will be forfeited.

Online prizes (except Direct Debit and Pingit prizes)

Prizes up to and including £500 – These will be paid directly to your National Lottery account.

Prizes over £500 up to and including £30,000 – To claim your prize, you’ll need to confirm that the prize should be paid to the debit card registered to your National Lottery account before 11.00pm on the last day of the claim period. You can do this via the message we send to your account for draw games, or via the prize notification when you finish a game for Instant Win Games.

Prizes over £30,000 up to and including £50,000 – If you’ve been really lucky and won over £30,000 and up to and including £50,000, please call us on 0333 234 44 33 ∞ during our normal opening hours during the claim period to claim your prize. Prizes will be paid by cheque.

Prizes over £50,000 must be claimed in person during the claim period. Call us on 0333 234 44 33 ∞ during our normal opening hours during the claim period to validate your claim and we will arrange to process your claim in person.

Free Lotto Lucky Dip – If you match 2 main numbers on Lotto, you’ll win a free Lotto Lucky Dip, which will be entered into the next Lotto draw. We’ll let you know that you’ve won and you can choose which Lotto draw you’d like to be entered into for future free Lotto Lucky Dips that you win.

If you win a non-cash prize, instalment or annuity prize you can find out how to claim in the Game Procedures and/or Game Specific Rules for the relevant game.

Online Direct Debit prizes

Direct Debit winnings can take three to five working days to be paid in to your bank account

Prizes up to and including £50,000 – These will be paid directly to the bank or building society account your Direct Debit is taken from.

Prizes over £50,000 – If you’ve been really lucky and won over £50,000, please call us on 0333 234 44 33 ∞ to validate your claim and we can arrange to process your claim in person.

Free Lotto Lucky Dip – If you match 2 main numbers on Lotto, you’ll win a free Lotto Lucky Dip, which will be entered into the next Lotto draw. We’ll let you know that you’ve won and you can choose which Lotto draw you’d like to be entered into for future free Lotto Lucky Dips that you win.

If you win a non-cash prize, instalment or annuity prize you can find out how to claim in the Game Procedures and/or Game Specific Rules for the relevant game.

Pingit prizes

Prizes up to and including £50,000 – These will be paid directly to the Pingit account you bought the entry with.

Prizes over £50,000 – If you’ve been really lucky and won over £50,000, please call us on 0333 234 44 33 ∞ to validate your claim and we can arrange to process your claim in person.

Free Lotto Lucky Dip – If you match 2 main numbers on Lotto, you’ll win a free Lotto Lucky Dip, which will be entered into the next Lotto draw. We’ll let you know that you’ve won and you can choose which Lotto draw you’d like to be entered into for future free Lotto Lucky Dips that you win.

If you win a non-cash prize, instalment or annuity prize you can find out how to claim in the Game Procedures and/or Game Specific Rules for the relevant game.

In-store prizes

Prizes up to and including £100 – You can claim prizes up to £100 from National Lottery retailers. All National Lottery retailers are required to pay prizes of up to £100, apart from those with till-point terminals, who are required to pay prizes up to £50. Some may pay prizes onto debit cards.

Prizes up to and including £500 – You can claim prizes up to £500 from some National Lottery retailers. Retailers are allowed, but not required, to make payments (in cash or to debit card) for prizes of over £100 up to and including £500.

Additionally, all prizes up to and including £500 can also be claimed at designated post offices with a National Lottery terminal.

If you can’t claim at a National Lottery retailer or Post Office, you can claim by post.

For more information about claiming at a Post Office or by post, see below.

Prizes over £500 up to and including £50,000 – You can claim prizes over £500 up to and including £50,000 at designated post offices with a National Lottery terminal or at some National Lottery retailers on the Isle of Man.

If you can’t claim in any of these ways, you can claim by post.

You will be required to provide proof of your identity and age (and any other relevant information) when claiming a prize. Post Offices will also require proof of address. You will also need to complete a Prize Claim Form if claiming at a retailer on the Isle of Man, or if claiming more than £5,000 by post.

For more information about claiming at a Post Office or by post, and for more information about acceptable ID, see below.

Prizes over £50,000 – If you’ve been really lucky and won over £50,000, you must claim your prize in person.

Please call us on 0333 234 50 50 ∞ . You will need to complete a Prize Claim Form and provide proof of identity and age (and any other relevant information).

Free Lotto Lucky Dip – If you match 2 main numbers on Lotto, you’ll win a free Lotto Lucky Dip. To claim your free Lotto Lucky Dip, take your winning ticket to a retailer who will give you the option of receiving a Lotto Lucky Dip Ticket for the next Wednesday or Saturday Lotto Draw.

Non-cash prize, instalment or annuity prize – If you win a non-cash prize, instalment or annuity prize you can find out how to claim in the Game Procedures and/or Game Specific Rules for the relevant game.

Important – claiming your prize at a Post Office

You can claim prizes over £500 up to and including £50,000 only at designated Post Offices with a National Lottery terminal. Please search online first for a designated Post Office in your area and be sure to take valid ID.

To search online for a Post Office that can pay lottery prizes, use the Post Office Branch Finder.

Searching on the Post Office website

  1. Click on ‘Branch Finder’.
  2. Enter your location in the ‘Where’ field then select ‘Choose a service’.
  3. Scroll down to ‘National Lottery’ and tick the ‘Lotto prize payments’ box.
  4. Select ‘Search’.
  5. You will then see a filtered selection of designated Post Offices in your area.

Providing valid ID at a Post Office

As proof of identity, you will need one item of identification from the Proof of ID list, and also one item from the Proof of Address list.

Important: Be sure to have your ID documents with you. If the Post Office scans your winning ticket and you don’t have the correct ID, you will need to complete your claim by post.

Acceptable Forms of ID and Address

Proof of ID and address
Proof of ID Proof of address
Passport (any nationality) Bank or building society statement (Debit or Credit Card) issued to your current address, dated within the last three months
Photo Driving Licence (UK and EU) Household bill (gas, electric, telephone, water, satellite, cable) dated and issued to your current address, dated within the last three months
UK original birth certificate issued within 12 months of birth Council Tax statement dated and issued in the last 12 months
UK biometric residence permit Mortgage statement dated and issued in the last 12 months
PASS Card (Proof of Age Standards Scheme) Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority dated and issued within the last three months
HM Forces/Police Photo ID Card Pension, endowment or ISA statement issued in last 12 months
UK adoption certificate Child benefit book dated and issued in the last 12 months
Valid EU photo ID card Current Television Licence
Valid UK firearms licence with photo
Signed valid UK paper driving licence
Marriage certificate or Civil Partnership certificate, with translation if not in English
UK birth certificate issued more than 12 months after date of birth, but not a photocopy
Non-UK birth certificate, with translation if not in English issued within 12 months of birth
P45 statement of income for tax purposes on leaving a job dated and issued in the last 12 months
P60 annual statement of income for tax purposes dated and issued in the last 12 months
Electoral ID Card (NI Card)
EU Medical Card
Blue disabled driver pass

Claiming your prize by post

To claim your prize by post, send your winning ticket to:

The National Lottery
PO Box 287
Watford
WD18 9TT

If your prize is over £5,000, you will need to send a completed Prize Claim Form with your ticket.

Prizes claimed by post are claimed entirely at your risk. We accept no responsibility for tickets, Prize Claim Forms or any other accompanying documentation lost in the post. Camelot must receive postal claims within the claim period.

In-store prizes – important information

When you give your National Lottery ticket or scratchcard to the retailer, you will notice some additional measures to ensure that you know you are a winner and how much you have won.

A ‘win sound’

The National Lottery terminal will make a distinctive sound when a winning ticket or scratchcard is scanned¹.

Listen to the ‘win sound’:

¹Except till-point terminals.

A ‘win receipt’

This is a receipt that a National Lottery retailer must give to a player every time a winning Lottery Draw-Based Game ticket (for example, Lotto or EuroMillions) is scanned and validated. For prizes that can be paid out in-store, the ‘win receipt’ will inform you how much you have won. For higher-value prizes that need to be paid out at a Post Office or by Camelot, the ‘win receipt’ will provide guidance on how you can claim your prize.

Example ‘win receipt’

Please note that you will not be given a ‘win receipt’ for a winning scratchcard. This is because scratchcards already contain all of the information necessary for you to know whether or not you have won a prize.

When you receive your prize, the retailer will keep your ticket. If, however, the retailer cannot pay you your prize, they will return the ticket to you, along with your ‘win receipt’.

Please remember that, if your National Lottery ticket or scratchcard is not a winning one, the retailer must give it back to you.

Queries or doubts: If you feel that the retailer has made a mistake, please query the matter with them immediately. Using the Lottery terminal, they can check to see whether they gave you your ‘win receipt’ (if you have presented a Lottery Draw Game ticket) and can also find your transaction on the terminal.

If the retailer cannot resolve your prize payment query to your satisfaction or you have any further concerns, please contact Camelot to report the matter. You can either:

  • email[email protected]
  • phone 0333 234 50 50 ∞
  • write to: The National Lottery, Player Services, PO Box 287, Watford, WD18 9TT.

All prize payment queries and complaints are investigated by our Security Operations Team – please provide a daytime phone number for them to contact you.

Learn about how to claim your prizes ]]>